We may combine personal information that we collect via one method (e.g. a website) with personal information that we collect via another method (e.g. an offline event).
When do we collect personal information?
We collect personal information about you when you use our websites, or when you use contact us directly through one of our channels (e.g. telephone, email correspondence, twitter or other social media).
What happens if you refuse to provide your personal information?
If you choose not to submit any personal information when requested, you may not be able to participate in certain activities and personalised features and may limit the services and special offers we can provide you. For example, if you do not wish to share with us your email address, you will not be able to receive any of our electronic communications or otherwise register on our websites or use our applications. If you refuse to provide your credit card number, you will not be able to purchase products. However, to simply browse our websites and learn more about our products, you do not need to give us any personal information.
For what purposes do we use your personal information?
The following paragraphs describe the various purposes and features for which we might collect and use your personal information, and the different types of information that might be collected from you through the different methods.
Account maintenance: We may use your personal information to maintain your accounts with us. This typically involves the use of personal information that was originally collected to set up your account (e.g. personal contact information, payment information, account login information, demographic information, etc.).
Customer service: We may collect and use your personal information to provide you customer service, including responses to your inquiries. This typically requires the collection and use of certain personal contact information (such as your name or email address) and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.). Customer service may be provided through various forms of communication, including email correspondence and telephone calls.
Product improvement and customisation: We may collect and use your information so we can constantly improve our products, tailor them to your needs, and come up with new product ideas. This mostly involves the collection and use of demographic information and consumer feedback.
Consumer engagement: We may collect and use your personal information to encourage you to be more actively engaged with our products and services (including our websites and social media), thereby increasing overall brand engagement and awareness. This mostly involves the collection, use, and publication of consumer-generated content.
Marketing communications: We may collect and use your personal information to send you marketing communications, such as email communications, SMS text messages, and postal mailings. We may also show you marketing communications on other websites, including on social media sites where you are a member, by matching activities or information collected on our websites and online advertisements with those collected on third party sites (“Targeted Advertising”). These marketing communications will keep you up-to-date on the latest news, events, special offers, and promotions from our brands of interest to you. On occasion, these communications may also introduce you to other Andermatt Biocontrol UK Limited brands and inform you about offers and promotions from other third party companies. Sending you marketing communications mostly requires the collection and use of certain personal contact information and demographic information. In some instances this could involve the use of your precise geo-location, which may allow us to send you location-based information.
You can always opt-out from receiving marketing-related email communications by following the unsubscribe instructions provided in each such communication or by contacting us. Changing these preferences would also remove you from our lists for future Targeted Advertising. You may also visit social media sites where you are a member to explore opt out options they may provide for Targeted Advertising. Please note that even if you opt out from receiving marketing communications from us, you may still receive administrative communications from us, such as order confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important announcements.
Third party social networking: We may collect and use your personal information when you interact with third party social networking features such as “Facebook Connect” or “Facebook Like”. These features may be integrated in our sites or applications for the purposes of running contests (or similar activities), allowing you to share content with friends, or other stated purposes. If you use these features, we may have the ability to obtain certain information about you from your social networking profile. You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third party social network.
Website improvement and personalisation: We may collect and use your information to improve and personalise your experience on our websites, applications and online advertisements. This is typically done through automated tracking technologies that collect and remember certain account login information, technical information, and/or previous website usage information. Based on this type of information, we may also show you specific Andermatt Biocontrol UK Limited content or promotions that are tailored to your interests.
Order fulfilment: We may collect and use your personal information to process and ship your orders, and to inform you about the status of your orders. This could involve the collection and use of certain personal contact information, payment information, account login information, and/or other information related to your purchase (such as products ordered). This could also involve the on-going storage of your payment information to allow for easier checkout on future purchases. Where orders are being fulfilled by a third party, we will share your personal information with them for the purposes of fulfilment of the order. You may, as a result, also receive communications from that third party (whether by email, SMS or other methods of communication) regarding the fulfilment of the order.
Other general purposes (e.g. website security, internal research): We may collect and use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and applications and to conduct internal marketing and demographic studies. These activities mostly require the collection and use of certain demographic information, technical computer information, website usage information, and consumer feedback.
Who do we disclose your personal information to and why?
Andermatt Biocontrol UK Limited will never share your personal information with any third party that intends to use it for direct marketing purposes unless we have specifically informed you and you have given us specific permission to do this.
Andermatt Biocontrol UK Limited will share limited personal information (e.g. name and address) with third parties responsible for delivering of products or services supplied by Andermatt Biocontrol UK Limited
We may share your personal information within the group of companies controlled by our parent company, Andermatt Holding AG.
We may also disclose your personal information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Andermatt Biocontrol UK Limited, its customers, or the public.
In the event of a merger or acquisition of Andermatt Biocontrol UK Limited by another company, or in the event that Andermatt Biocontrol UK Limited were to sell or dispose of all or a part of the Andermatt UK business, the acquirer would have access to the information maintained by that Andermatt Biocontrol UK Limited business, which could include personal information. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.
Do we link to other third party sites?
Our websites may contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Tracking Technology – How and why do we use it?
Andermatt Biocontrol UK Ltd. does make use of tracking technologies (for example “Cookies”, “IP Addresses”, Log Files”, “Web Beacons”, “Tagging”) to gather certain information such as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of improving the use and functionality of our websites and other purposes described below. Tracking technologies help us tailor our websites to your personal needs.
IP Addresses: We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our websites to certain users, and, (iv) better understand how our websites are utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Log Files: We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are used internally only, and are not associated with any particular user.
Web Beacons: We may use web beacons (or clear GIFs) on our websites or include them in the e-mail messages we send you. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalisation.
Requesting a copy of your personal information.
Under the UK Data Protection Act 1998, you may request a copy of any personal data about you held by Andermatt UK. There is no fee for this request.
The request must be in writing and must contain the following:
- Your name and postal address.
You must also provide:
- a photocopy of your passport or driving licence, so that we can verify your identity
- your signature and the date of the request
Please send your request to:
47 Compton Road